Shipping Policy

Shipping Destinations

Intekit currently ships only to eligible physical street addresses within the contiguous United States—the lower 48 states.

We currently do not ship to:

• Alaska
• Hawaii
• Puerto Rico or other U.S. territories
• P.O. Box addresses
• Addresses outside the United States

A complete and valid physical street address is required. Orders placed with an unsupported address may be canceled and refunded.

Order Processing

In-stock orders are normally processed within 1–2 business days after payment has been confirmed. Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

Processing may take longer during holidays, promotional events, periods of unusually high order volume, inventory verification, or payment and address verification.

Customized, OEM, and ODM orders follow the production and delivery schedule separately confirmed with the customer.

Estimated Delivery Time

Standard delivery normally takes approximately 3–7 business days after shipment. Business days do not include Saturdays, Sundays, or U.S. public holidays.

Delivery times are estimates and are not guaranteed. Remote locations and extended-service areas may require additional delivery time.

Shipping Charges and Remote Area Surcharge

Applicable standard shipping charges will be displayed during checkout. Addresses identified by the carrier as remote, rural, or within an extended-delivery area may be subject to a Remote Area Surcharge.

When the surcharge cannot be calculated automatically at checkout, Intekit will contact the customer before shipment. The order will not be shipped until the additional charge has been accepted and paid.

If the customer declines the surcharge, the affected unshipped order may be canceled for a full refund.

Shipping Confirmation and Tracking

A shipping confirmation email with available tracking information will be sent after your order leaves our facility. Tracking may take 24–48 hours to become active after the label is created.

Items in the same order may ship separately. In this case, you may receive multiple tracking numbers, and the packages may arrive on different days.

Address Changes and Order Cancellation

Please contact Intekit as soon as possible if you need to change your delivery address or cancel an order. We will try to accommodate your request, but changes cannot be guaranteed once an order has entered fulfillment or has shipped.

Customers are responsible for providing a complete and accurate name, physical street address, apartment or unit number, city, state, ZIP code, telephone number, and email address.

If a package is returned because of an incorrect, incomplete, unsupported, or undeliverable address, original shipping fees, return costs, and reshipping charges may apply.

Delivery Delays and Lost Packages

Carrier delays can occur because of severe weather, natural disasters, transportation interruptions, labor disruptions, holiday volume, or other circumstances outside Intekit’s reasonable control.

If tracking shows no movement for an extended period, contact us with your order and tracking numbers. Intekit will assist with a carrier investigation. A replacement or refund may be provided after the carrier confirms that the package was lost.

Please report a potentially lost package within 30 days of the shipment date. For packages marked “Delivered,” first check around the property, with household members, neighbors, or building management, and allow up to 24 hours before contacting us.

Damaged Packages or Missing Items

Inspect your order promptly after delivery. Report visible shipping damage, product damage, or missing items within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs of the shipping box, shipping label, product, and all items received. Keep all original packaging and accessories until the claim has been resolved.

For safety, do not install or operate a visibly damaged electrical product.

Product Compatibility Reminder

Before ordering an Intekit pool bulb, spa bulb, controller, or related electrical product, verify the operating voltage, fixture model, available internal dimensions, bulb base, and controller compatibility.

Shipping and delivery do not confirm product compatibility. Never mix 12V and 120V Intekit Plus products. Review the product page or contact us before ordering if you are unsure which product is suitable for your system.

Returns

Returns are governed by the Intekit Return & Refund Policy. Contact us and obtain return instructions before sending any product back. Unauthorized returns may be refused or delayed.