Frequently Asked Questions

Intekit Plus is a coordinated underwater lighting system. A compatible Intekit Plus Knob or Touch Controller sends commands to compatible Intekit Plus Pool and Spa Bulbs through the lighting circuit. Depending on the controller and product configuration, you can use the panel, remote, Intekit App, or supported voice assistants.

Start with three facts: your circuit voltage, fixture type, and fixture’s usable internal dimensions. Then choose an Intekit Plus controller and bulb with the same voltage rating. Pool fixtures normally require a Pool Bulb; smaller spa fixtures normally require a Spa Bulb.

Yes. Intekit Plus Pool and Spa Bulbs are designed to work with a compatible Intekit Plus Knob or Touch Controller of the same voltage. The controller is the bridge between your selected control method and the bulbs.

Yes, products may be sold separately, but they must be combined as a compatible system. A controller listing normally does not include Pool or Spa Bulbs unless the product page expressly states that it is a bundle.

Water and metal light housings can severely weaken or block common wireless signals. Intekit Plus is designed for the underwater environment: commands reach the compatible controller first, and the controller communicates with the compatible bulbs through the electrical lighting circuit.

Yes, one compatible controller can operate multiple compatible Intekit Plus bulbs on the same supported controlled lighting circuit, provided the electrical load and installation comply with the controller specifications and applicable codes.

No. Use only one compatible Intekit Plus controller on the same controlled lighting circuit. Multiple controllers on one circuit can conflict and may damage the system. Contact Intekit before designing a multi-zone installation.

Compatible bulbs connected to the same properly installed Intekit Plus system are designed to respond together. Wiring layout, voltage, transformer arrangement, incompatible products, or installation problems can affect synchronization.

Remove and identify the existing lamp only after the circuit is safely de-energized. Confirm the fixture model, voltage, socket type, and measure the usable internal diameter and depth. Do not rely only on the fixture’s outside diameter or brand name. Compare your measurements with the dimensions on the Intekit product page before ordering.

The Intekit Plus Pool Bulb 120 Volt is approximately 6 3/4 inches in diameter and 5 1/2 inches high and uses an E26 Medium Base. Always verify the current product page and measure the fixture’s usable internal space before purchase.

Potential applications include certain 120V E26/Medium Base versions of the Pentair Amerlite 784 Series, Hayward AstroLite SP058 Series, Jandy Large White Incandescent Pool Light WPHV500 Series, and Sta-Rite/SwimQuip 0508 Series Large Pool Light. Model family alone does not guarantee fit—verify exact voltage, socket, condition, and internal dimensions.

Usually not. Large Pool Bulbs and smaller Spa Bulbs are designed for different fixture sizes. Use the product intended for the fixture category and verify the exact internal dimensions and socket before purchase.

Fixture compatibility and control-system compatibility are different. An Intekit bulb may physically fit certain third-party incandescent fixtures, but Intekit Plus bulbs are controlled by a compatible Intekit Plus Controller—not by an unrelated proprietary color-light controller unless Intekit expressly states otherwise.

Never. A 12V controller and 12V bulbs must be used on the correct 12V AC supply. A 120V controller and 120V bulbs must be used on the correct 120V AC circuit. Mixing voltages can damage products and create a serious electrical hazard.

Yes whenever required by local law, and always when you are not fully qualified to work on pool electrical systems. Pool and spa lighting involves electricity near water. Installation must follow the product manual, the fixture manufacturer’s requirements, and all applicable electrical and pool codes.

The compatible 12V AC controller and compatible 12V AC bulbs must be connected to the same supported transformer output as shown in the applicable wiring instructions. Do not connect them across different transformers or to a 120V line.

No for a single controlled 12V system. The controller and bulbs must share the same appropriate 12V AC transformer output for system communication. If your property uses multiple transformers or lighting zones, contact Intekit before installation.

Not always. If the existing compatible fixture, niche, socket, cord, lens, gasket, and electrical system are in safe working condition, a bulb-based upgrade may be possible. A damaged, corroded, leaking, incompatible, or incorrectly rated fixture should be repaired or replaced by a qualified professional.

Follow the fixture manufacturer’s service instructions. Because the gasket is critical to sealing the fixture, it is generally prudent to inspect it carefully and replace it when required, damaged, compressed, aged, or recommended by the fixture manufacturer. Intekit bulbs do not correct a leaking fixture or failed seal.

Turn off power and do not operate the light. Water inside the fixture indicates a sealing, lens, gasket, cord, housing, or installation problem that must be inspected and corrected before installing or energizing a replacement bulb.

Depending on the compatible controller and configuration, the system may support direct panel control, the included or compatible remote, the Intekit App, and supported Alexa or Google Assistant voice control.

Compatible configurations support up to 16 million colors, tunable white from 2700K to 6500K, dimming from 1% to 100%, 32 preset scenes, custom scenes or programs, Music Sync, and timers. Available functions can vary by product, controller, app version, and configuration.

No. In a typical connected setup, the voice platform sends the command through the network to the compatible Intekit Plus Controller. The controller then communicates with the compatible bulbs through the lighting circuit.

Direct panel functions and a compatible local remote can generally provide essential control without a cloud connection. App and voice functions that depend on internet or cloud services may be unavailable until connectivity returns.

Compatible products support tunable white from 2700K warm white to 6500K cool white and dimming from 1% to 100%. Select the white temperature and brightness through the supported controller interface or Intekit App.

Confirm the controller has correct power, your phone has the required permissions, the router and supported Wi-Fi band are available, and the App is current. Place the phone near the controller during setup and follow the pairing or reset steps in the product manual. If setup still fails, send support the controller model, indicator status, phone model, router details, and screenshots.

Intekit currently ships to eligible physical street addresses in the contiguous United States—the lower 48 states. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. Boxes, or addresses outside the United States.

In-stock orders are normally processed within 1–2 business days. Standard delivery normally takes approximately 3–7 business days after shipment. Weekends, holidays, severe weather, carrier interruptions, and remote areas may add time.

A carrier-designated remote, rural, or extended-service address may require a Remote Area Surcharge. If it cannot be calculated automatically at checkout, Intekit will contact you before shipment. You may accept and pay the charge or cancel the affected unshipped order for a refund.

A shipping confirmation is sent after the order leaves our facility. Tracking can take 24–48 hours to become active after a label is created. A multi-item order may arrive in separate packages with different tracking numbers.

Contact us as soon as possible. We will try to help, but an address change or cancellation cannot be guaranteed after an order enters fulfillment or ships. Customers are responsible for providing a complete, supported physical delivery address.

Eligible products may be covered by a 30-Day Return Guarantee, subject to the conditions, exclusions, authorization process, and return-shipping responsibilities stated in the current Return & Refund Policy. Contact Intekit before sending a product back.

Many Intekit products include a one-year limited warranty. Always check the specific product page or written warranty supplied with the product because coverage can vary. Damage from incorrect voltage, incompatible equipment, improper installation, misuse, unauthorized modification, or fixture water intrusion is generally not covered.

Include your order number, product model, controller and bulb voltage, fixture make and model, transformer information where applicable, installation date, a clear description of the issue, troubleshooting already completed, and useful photos or video. This helps us avoid repeated questions and respond more efficiently.

Do not install a visibly damaged electrical product. Contact Intekit within seven days of delivery and provide the order number plus clear photographs of the shipping box, shipping label, product, damage, and everything received. Keep all packaging until the claim is resolved.

Confirm every bulb and controller is an Intekit Plus product with the same voltage rating, that only one controller is on the controlled circuit, and that all required bulbs share the correct circuit or transformer output. Then follow the reset or synchronization procedure in the manual. If the problem continues, send support a wiring overview and product details.

Based on project requirements, Intekit can support product appearance and structural design, product function development and implementation, App and software development, packaging design, prototyping, and production planning. ODM projects are generally based on a minimum order quantity or a separately agreed research and development fee.

Provide the intended application, target market, product type, voltage, dimensions, functions, control method, performance goals, certifications, estimated order quantity, target cost, schedule, packaging needs, and any drawings or reference files. More complete requirements allow a faster feasibility review.

OEM branding, labels, manuals, packaging, and configuration may be available for qualified projects, subject to product type, quantity, compliance review, production capability, commercial terms, and intellectual-property requirements.

Customer materials are used as necessary to evaluate and perform the requested project. Confidentiality, tooling, background technology, custom deliverables, and newly developed intellectual property should be defined in the applicable NDA, quotation, development agreement, or purchase agreement before work begins.

Yes. Contact Intekit with your company profile, service area, sales channels, technical experience, estimated volume, and the type of cooperation you are seeking. Available programs and commercial terms may vary by market and qualification.