Privacy Policy

Overview

This Privacy Policy describes how Intekit (“Intekit,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit or use intekit.com, purchase our products, communicate with us, or otherwise interact with our services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

Personal Information We Collect

The information we collect depends on how you interact with us.

Contact and account information

Name, billing and shipping address, email address, telephone number, account credentials, and communication preferences.

Order and transaction information

Products viewed or purchased, shopping cart activity, order history, payment status, shipping details, returns, refunds, warranty claims, and customer support records. Payment card information is processed by our payment providers; Intekit does not directly store complete payment card numbers.

Device and usage information

IP address, browser and device type, operating system, referring pages, pages viewed, links clicked, approximate location, session activity, cookie identifiers, and interactions with our website and advertisements.

Product support information

Fixture model, product voltage, installation details, photographs, videos, attachments, troubleshooting information, and other content you choose to provide when requesting support.

Communications and submissions

Messages, reviews, survey responses, promotion entries, OEM or ODM design requirements, and information submitted through forms, email, chat, or other communication channels.

How We Collect Information

• Directly from you, such as when you place an order, create an account, submit a form, request support, or communicate with us.
• Automatically, through cookies, pixels, browser storage, server logs, and similar technologies.
• From service providers, including Shopify, payment processors, delivery providers, analytics providers, customer-support tools, and advertising partners.
• From business and marketing partners, where permitted by law and consistent with your choices.

How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain, and improve the Services.
• Process payments, orders, shipping, returns, and refunds.
• Provide product, installation, warranty, and technical support.
• Manage customer accounts and remember shopping preferences.
• Communicate about orders, products, policy updates, service notices, and customer requests.
• Send marketing communications where permitted by law and consistent with your preferences.
• Measure website performance, understand customer interests, personalize content, and evaluate advertising.
• Detect fraud, abuse, security incidents, and violations of our terms or policies.
• Comply with legal obligations, resolve disputes, and enforce agreements.

How We Disclose Personal Information

We may disclose personal information to:

• Shopify, which hosts and operates our online store and processes information as described in its policies.
• Service providers that support payments, fraud prevention, order fulfillment, delivery, analytics, website hosting, IT, customer support, email, and marketing.
• Business and advertising partners that help us measure campaigns or deliver advertising, subject to applicable law and your privacy choices.
• Professional advisers and authorities when reasonably necessary to comply with law, protect rights and safety, investigate fraud, or respond to lawful requests.
• Parties to a business transaction in connection with a merger, financing, reorganization, sale of assets, or similar corporate event.
• Other parties when you request, direct, or consent to the disclosure.

We do not sell personal information for money. However, some disclosures involving advertising cookies or partners may be considered “sale,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws.

Cookies, Analytics, and Advertising

We and our service providers use cookies, pixels, tags, software development kits, and similar technologies to operate the website, keep the store secure, remember preferences, understand site usage, measure performance, and support marketing.

These technologies may include:

• Essential cookies required for checkout, security, and core site functions.
• Functional cookies that remember choices and improve features.
• Analytics cookies that help us understand traffic and performance.
• Advertising cookies used to measure or personalize marketing.

You can manage cookies through the cookie banner, where available, and through your browser settings. Blocking some cookies may affect website features.

Data Retention and Security

We retain personal information for as long as reasonably necessary to provide the Services, fulfill transactions, manage warranties, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no transmission or storage system can be guaranteed to be completely secure.

Information may be processed in countries other than the country where you live. Privacy and data-protection laws in those countries may differ from those in your jurisdiction.

Your Privacy Rights

Depending on where you live and subject to legal limitations, you may have rights to:

• Request access to or confirmation of personal information we hold about you.
• Request correction or deletion of personal information.
• Receive a portable copy of certain personal information.
• Opt out of sale, sharing, or targeted advertising where applicable.
• Withdraw consent where processing is based on consent.
• Appeal our decision regarding a privacy request, where applicable.
• Receive equal service without unlawful discrimination for exercising privacy rights.

To exercise a right, use our Contact Us page and write “Privacy Request” in your message. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, subject to verification.

You may unsubscribe from promotional emails using the unsubscribe link in the message. You may still receive non-promotional communications related to orders, accounts, warranties, or support.

Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it as required.

Third-Party Links

Our Services may link to websites or platforms operated by third parties. Their privacy and security practices are governed by their own policies. We encourage you to review those policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, Services, technology, or legal requirements. The revised version will be posted on this page with an updated “Last updated” date.

Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact Intekit through our Contact Us page. Include your name, email address, request type, and sufficient details for us to understand and respond to your request.