Returns & Refunds

30-Day Return Guarantee

Products purchased directly from intekit.com may be eligible for return when a return request is submitted within 30 calendar days after the recorded delivery date.

A return request submitted within the return window does not automatically guarantee approval. The product must satisfy the eligibility, condition, authorization, packaging, and shipping requirements in this Policy.

Products purchased from Amazon, a marketplace, distributor, installer, dealer, or other third-party seller must be returned through that seller under its applicable return policy.

Condition of Returned Products

To qualify for a standard return, the product should be:

• Unused, uninstalled, unmodified, and in resalable condition.
• Free from scratches, water exposure, corrosion, wiring damage, sealant, adhesive, or installation marks.
• Returned with the original packaging, manuals, remote, cables, mounting parts, accessories, labels, and promotional items.
• Accompanied by valid proof of purchase from intekit.com.
• Sent only after receiving authorization and return instructions from Intekit.

We may reduce or deny a refund when an item is returned used, incomplete, damaged, modified, installed, improperly packaged, or in a condition different from the condition represented in the return request, subject to applicable law.

Return Authorization Process

Contact Intekit before shipping any return. Include:

• Your full name and order number.
• The product name, model, and voltage.
• The reason for the return.
• Whether the package was opened or the product was installed, wired, energized, or used.
• Clear photographs of the product, packaging, labels, accessories, and any reported damage.
• Video or troubleshooting information when reporting a functional issue.

If approved, we will provide return instructions and the applicable return address. The return address may differ from the address shown on the original package.

Return Shipping and Packaging

For preference returns, accidental orders, duplicate orders, or customer-selected incompatibility—including incorrect voltage, dimensions, socket, fixture, controller, or application—the customer is responsible for return shipping when the return is otherwise eligible.

When Intekit confirms that we shipped the wrong product, or confirms a qualifying defect or shipping damage, we will provide an appropriate return method or reimburse reasonable authorized return shipping as instructed.

Use protective packaging and a trackable shipping service. Keep the tracking receipt until the return is completed. The customer is responsible for loss or damage during customer-arranged return transit. Intekit is not responsible for a return that cannot be verified as delivered to the authorized return address.

Inspection and Refund Timing

After an authorized return is delivered, please allow up to 5 business days for receipt verification and inspection. We will notify you whether the return has been approved, partially approved, or declined.

Approved refunds are issued to the original payment method. After Intekit processes the refund, banks and payment providers may require an additional 5–10 business days to display the credit.

Original outbound shipping charges, expedited shipping charges, remote-area surcharges, and customer-paid return shipping are generally non-refundable for preference or compatibility returns. They will be refunded when required by law or when the return results from a confirmed Intekit error or qualifying defect.

Refunds are issued in the original transaction currency. Any exchange-rate difference, foreign transaction fee, or bank fee is controlled by the customer’s payment provider and is not charged or retained by Intekit.

Damaged Packages, Missing Items, or Incorrect Products

Inspect the shipment promptly. Report visible shipping damage, missing items, or an incorrect product within 7 calendar days after delivery.

Provide:

• Order number and a description of the issue.
• Photographs of every side of the shipping box.
• A clear photograph of the shipping label.
• Photographs of the product, damage, serial or product labels, accessories, and everything received.
• Video where needed to demonstrate a functional problem.

Keep the product, original box, inserts, and packaging until the carrier or Intekit confirms that they are no longer needed. Do not install or operate a visibly damaged electrical product.

Depending on the confirmed circumstances and stock availability, the resolution may be replacement parts, replacement product, repair, or refund.

Installed, Energized, or Used Electrical Products

Because installation can alter an electrical product and expose it to wiring, moisture, seals, chemicals, voltage, and fixture conditions outside Intekit’s control, installed, wired, energized, submerged, or used products generally cannot be returned for preference, accidental purchase, or incompatibility.

If an installed product appears defective, do not submit it as a standard return. Contact Intekit for troubleshooting and warranty review. We may request wiring information, voltage measurements, fixture photographs, controller details, transformer information, video, or professional inspection results.

Warranty Claims

Many Intekit products include a one-year limited warranty. The specific written warranty supplied with the product or displayed on its product page controls the coverage period, exclusions, claim requirements, and available remedies.

A warranty claim is different from a standard 30-day return. Intekit may first provide troubleshooting, request supporting evidence, or require return of the product for inspection. Depending on the confirmed issue, the remedy may include repair, replacement, replacement parts, or refund where applicable.

Nothing in this Policy limits a written warranty or consumer right that cannot lawfully be excluded or restricted.

Non-Returnable Products and Exclusions

Unless applicable law or a written agreement requires otherwise, returns or warranty coverage may be denied for:

• Products returned after the applicable return period.
• Products not purchased directly from intekit.com.
• Products missing components, accessories, labels, or original packaging.
• Products damaged by incorrect voltage, wiring, transformer, controller, or power supply.
• Products damaged by improper installation, misuse, abuse, accident, modification, or neglected maintenance.
• Damage caused by a leaking fixture, failed gasket, cracked lens, damaged cord, corrosion, condensation, or water intrusion not caused by a covered product defect.
• Normal wear, cosmetic changes, fading, chemical exposure, lightning, power surge, or external electrical events.
• Products with removed, altered, or unreadable serial numbers or identification labels.
• Clearance or final-sale items identified as non-returnable before purchase.
• Custom, personalized, OEM, ODM, prototype, sample, tooling, development, or special-order products.

Labor, Installation, and Other Costs

Except where required by law or expressly agreed in writing, Intekit does not reimburse electrician fees, pool-service fees, installation or removal labor, water draining or refilling, fixture access, replacement gaskets, missed appointments, pool downtime, equipment rental, travel charges, or other incidental expenses.

Wait until the complete order has been delivered, inspected, and confirmed compatible before scheduling an installer.

Order Changes, Cancellation, Refused, and Undeliverable Packages

Contact Intekit immediately if you need to change or cancel an order. We will try to help, but changes and cancellations cannot be guaranteed after the order enters fulfillment or ships.

A package refused by the recipient, left unclaimed, or returned because of an incomplete, incorrect, unsupported, or undeliverable address may be processed as a customer return. Original shipping, return shipping, remote-area charges, and carrier fees may be deducted from the refund where permitted.

If Intekit cannot ship an order within the promised or legally required time, we will provide the delay notice, cancellation option, consent request, or refund required by applicable law.

Exchanges

Product exchanges are handled based on product availability and the circumstances of the request. To obtain a different model or voltage for a preference or compatibility return, we may ask you to return the original eligible product for refund and place a new order.

Do not order a replacement voltage or model until compatibility has been verified. Contact us with the fixture model, voltage, socket, and internal measurements if you need assistance.

Policy Abuse and Fraud Prevention

Intekit may verify identity, purchase records, serial numbers, product condition, shipment history, and claim evidence. We may decline a return or other remedy involving altered products, substituted products, false statements, fabricated evidence, repeated policy abuse, chargeback abuse, or suspected fraud, subject to applicable law.

Contact Us

To request a return, report shipping damage, or start a warranty review, use our Contact Us page. Select after-sales service and include the order number, product model, voltage, reason for the request, product condition, and supporting photos or video.